| Item | Full refund | Partial refund | No refund |
|---|---|---|---|
| Monthly subscription KRW 3,000/month |
Unused, within 7 days | Remainder after pro-rating days used (if no sale/top-up occurred) | More than 7 days after payment, or a sale/top-up occurred |
| SMS verification top-up KRW 1,000/100 uses |
Unused, within 7 days | Not available | Any use spent, or more than 7 days |
※ The clauses below are the detailed criteria; this table is only a summary. Where they differ, the clauses below prevail. Items marked "No refund" still follow applicable law wherever the law provides otherwise (see clause 1).
Kinis Service operates its refund policy in compliance with the Act on Consumer Protection in Electronic Commerce (the "E-Commerce Act") and the Content Industry Promotion Act.
This Refund Policy applies equally to every paid service the Company provides — the KRW 3,000/month basic subscription and KRW 1,000 SMS verification top-ups.
The private bot is provided at no additional charge and is therefore not subject to refunds.
The web store is not sold separately; it is a feature included in the paid subscription. There is therefore no separate refund procedure for the web store, and the subscription refund criteria (clause 3 below) apply as they are. When a subscription ends, only access to the web store stops — shop settings and data are preserved.
Anything described in this Policy as "no refund" is stated except where applicable law (such as the E-Commerce Act) guarantees a User rights to the contrary, and does not limit rights a User holds under mandatory law. Where an individual clause conflicts with legislation, the legislation prevails.
Under Article 17 of the E-Commerce Act and the policies of the Company and its payment providers (such as Paddle), a User may withdraw and receive a full refund within 7 days of the payment date, provided all of the following are met.
Article 17(2)5 of the E-Commerce Act allows withdrawal to be restricted where the supply of a service (including digital content) has already begun, and under Article 17(6) of the same Act the Company gives clear advance notice of that restriction through this Policy.
However, having already used the Service does not mean no refund is possible at all. Article 17(3) of the E-Commerce Act provides that for a divisible service such as a monthly subscription, withdrawal remains available for the portion not yet provided. Accordingly, within 7 days of payment you may still receive a refund for the unused period under Clause 3 (Partial Refund) below.
A sale or top-up occurring after a monthly subscription payment means the Service was actually used to generate revenue during the period purchased by that payment. The supply of the service for that period is therefore treated as having begun under Article 17(2)5 of the E-Commerce Act, and it is excluded from refunds (notified in advance through this Policy under Article 17(6) of the same Act). Whether a sale or top-up occurred is determined from actual order records on that server after the payment time, together with top-up requests that have been confirmed or are still awaiting deposit confirmation (a rejected top-up request is not counted).
※ Days used are counted from the payment (start) date as day 1; if the Service was used for any part of a day, that entire day counts as used.
Except where applicable law provides otherwise, refunds are restricted in the following cases.
Except where applicable law provides otherwise, SMS verification top-ups follow these criteria.
Each SMS verification is sent immediately through an external identity-verification provider and cannot be undone, and its cost is incurred the moment it is used. Once any verification has been used after a top-up, the supply of that service is therefore treated as having begun and the top-up is excluded from refunds (Article 17(2)5 of the E-Commerce Act; notified in advance through this Policy under Article 17(6) of the same Act). Please check how many uses you need before topping up.
※ Whether a top-up has been used is determined from the records of SMS verifications that succeeded on that server after the payment time, and a top-up already used cannot be selected on the refund request screen either. Where free verification uses remain they are deducted first, but the fact that a verification was used after the top-up is itself the ground for the refund restriction.
Where the Company judges that the refund system is being abused — for instance repeatedly requesting refunds after genuinely using the Service, or repeatedly refunding and re-purchasing without good reason — the Company may take the following steps.
※ This clause applies equally where a refund has been processed directly through the payment provider (bank transfer or card).
Users on recurring card payment can cancel automatic renewal at any time from the [Billing] menu.
This Policy was written in Korean. This English text is a reference translation provided for convenience. If there is any difference or dispute in interpretation between the two, the Korean version prevails.